Terms & Conditions

Thank you for selecting The Jerai Hotels & Resorts as your preferred accommodation in Malaysia.

Before payment made, please double check and make sure all details are correct:

  • Your credit card is required for payment confirmation.
  • Room rates will be charged upon confirmation.
  • Payments made are NOT refundable.
  • No changes on Check-in dates.
  • No changes on selected hotel branches.
  • Check-in time is from 15:00pm and check-out until 12:00pm

Child Policy

  • One (1) child below 12yrs old stay on complimentary basis provided sharing existing beddings with adults.

Cancellation:

This is non-refundable booking

  • The booking cannot be cancelled
  • The booking can not be amend
  • Once booking is received the hotel will charge full payment to the credit card for the whole stay.

No-Show / Shorten stay:

  • Full stay per room will be charged on your credit card for NO SHOW. 
  • No refund in full or in part will be made for un-utilized services included in the package or for shorten stay and no-show.